Customer Care & Coping at the Sharp End

Customer Care & Coping at the Sharp End

Customer Care Courses provide delegates with the skills to deal effectively face to face with customers

The course will be delivered by a mixture of classroom work and practical workshops by industry experts

Successful candidates will gain Customer Care Training Certification.

Customer Care Training Course

Customer Care & Coping at the Sharp End

1/2 Day Course

£75 VAT

  • Price Guarantee
  • Free Parking
  • Bespoke Training Venue

Get Your Customer Care Certificate Quickly & Without Breaking The Bank

 You need the certification but have a few concerns.

  • Do you worry about the cost of the course and need to make sure you get the training at the lowest price on the market?
  • Have you concerns about what will happen in the unlikely event you fail the course?
  • Do you need your certification issuing quickly?

How would you like it if we said we can offer you some guarantees.

  • We guarantee to match beat any price offered by our competitors!
  • We guarantee to help you pass with free one to one coaching and free retests if needed to get the certification you need.
  • We guarantee to request your certification the same day!

Customer Care Course Information

Our Customer Service Course is designed to help anyone who works in customer service improve their customer service skills in order to provide each customer with the best possible experience every time.

What Customer Care Courses cover?

  • Understanding a customers expectations
  • How to convey the right impression when dealing with customers face to face
  • How to handle a customers enquiries and complaints
  • How to develop good questioning techniques to understand real needs
  • The benefits of a positive customer care attitude to staff, management and the organisation
  • Customer care and the complaints procedure
  • Responding to verbal complaints

Who is Customer Care Course for?

This Customer Service Skills course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes all employees who deal directly with customers face-to-face, over the telephone or by e-mail. Examples of professions who may find this course useful include, but are not limited to:

  • Receptionists and front-of-house staff
  • Call centre workers
  • Online support staff
  • Front-line sales and customer service staff
  • Trade and self-employed workers (builders, plumbers, cleaners etc)

How long does the course last?

The course is a ½ day course.

How is the course assessed?

Multiple choice exam at the end.

How long is the certificate valid for?

1 year. Refresher training for this course is available.

Can't see the date you need or interested in multiple booking discounts?

Choose from any of the course dates below to book your course.

LocationDatesTimePriceStatus
Birmingham - Aston Road14th Feb
8:30am - 4:30pm
£75
15 places available!
Wolverhampton Office14th Feb
8:30am - 4:30pm
£75
15 places available!
Coventry Office14th Feb
8:30am - 4:30pm
£75
15 places available!
Manchester Office14th Feb
8:30am - 4:30pm
£75
15 places available!
Bristol Office - Citibase14th Feb
8:30am - 4:30pm
£75
15 places available!
Nottingham Office14th Feb
8:30am - 4:30pm
£75
15 places available!
Birmingham - Aston Road19th Mar
8:30am - 4:30pm
£75
15 places available!
Wolverhampton Office19th Mar
8:30am - 4:30pm
£75
15 places available!
Coventry Office19th Mar
8:30am - 4:30pm
£75
15 places available!
Manchester Office19th Mar
8:30am - 4:30pm
£75
15 places available!
Bristol Office - Citibase19th Mar
8:30am - 4:30pm
£75
15 places available!
Nottingham Office19th Mar
8:30am - 4:30pm
£75
15 places available!
Birmingham - Aston Road13th Apr
8:30am - 4:30pm
£75
15 places available!
Wolverhampton Office13th Apr
8:30am - 4:30pm
£75
15 places available!
Coventry Office13th Apr
8:30am - 4:30pm
£75
15 places available!
Manchester Office13th Apr
8:30am - 4:30pm
£75
15 places available!
Bristol Office - Citibase13th Apr
8:30am - 4:30pm
£75
15 places available!
Nottingham Office13th Apr
8:30am - 4:30pm
£75
15 places available!
Birmingham - Aston Road16th May
8:30am - 4:30pm
£75
15 places available!
Wolverhampton Office16th May
8:30am - 4:30pm
£75
15 places available!
Coventry Office16th May
8:30am - 4:30pm
£75
15 places available!
Manchester Office16th May
8:30am - 4:30pm
£75
15 places available!
Bristol Office - Citibase16th May
8:30am - 4:30pm
£75
15 places available!
Nottingham Office16th May
8:30am - 4:30pm
£75
15 places available!
Birmingham - Aston Road12th Jun
8:30am - 4:30pm
£75
15 places available!
Wolverhampton Office12th Jun
8:30am - 4:30pm
£75
15 places available!
Coventry Office12th Jun
8:30am - 4:30pm
£75
15 places available!
Manchester Office12th Jun
8:30am - 4:30pm
£75
15 places available!
Bristol Office - Citibase12th Jun
8:30am - 4:30pm
£75
15 places available!
Nottingham Office12th Jun
8:30am - 4:30pm
£75
15 places available!

Call to discuss course dates to suit your calendar.

Why choose Le Breton Training?

  • We guarantee to match beat any price offered by our competitors!
  • We guarantee to help you pass with free one to one coaching and free retests if needed to get the certification you need.
  • Recognised qualifications and certification that we guarantee to request the same day you pass.
  • We can deliver training at your own premises.
  • We offer discounts for multiple bookings.

If you are unsure of which course you need or you just want some advice then please call any of our training centres and speak to one of our training consultants.

  • Birmingham 1
  • Birmingham 2
  • Manchester
  • Coventry
  • Wolverhampton
  • Bristol
  • Nottingham

Le Breton Recruitment & Training

West Midlands House

Gipsy Lane

Willenhall

Wolverhampton,  WV13 2HA

Phone: 01902 907880

Email: info@lebreton.co.uk

Monday - 07.30 - 17.30

Tuesday - 07.30 - 17.30

Wednesday - 07.30 - 17.30

Thursday - 07.30 - 17.30

Friday - 07.30 - 17.30

Saturday - Closed

Sunday - Closed

Want to book on the phone? Call us.0121 333 5436