Customer Care & Coping at the Sharp End

Customer Care & Coping at the Sharp End

Customer Care Courses provide delegates with the skills to deal effectively face to face with customers

The course will be delivered by a mixture of classroom work and practical workshops by industry experts

Successful candidates will gain Customer Care Training Certification.

Customer Care Training Course

Customer Care & Coping at the Sharp End

1/2 Day Course

£75 VAT

  • Price Guarantee
  • Free Parking
  • Bespoke Training Venue

Get Your Customer Care Certificate Quickly & Without Breaking The Bank

 You need the certification but have a few concerns.

  • Do you worry about the cost of the course and need to make sure you get the training at the lowest price on the market?
  • Have you concerns about what will happen in the unlikely event you fail the course?
  • Do you need your certification issuing quickly?

How would you like it if we said we can offer you some guarantees.

  • We guarantee to match beat any price offered by our competitors!
  • We guarantee to help you pass with free one to one coaching and free retests if needed to get the certification you need.
  • We guarantee to request your certification the same day!

Customer Care Course Information

Our Customer Service Course is designed to help anyone who works in customer service improve their customer service skills in order to provide each customer with the best possible experience every time.

What Customer Care Courses cover?

  • Understanding a customers expectations
  • How to convey the right impression when dealing with customers face to face
  • How to handle a customers enquiries and complaints
  • How to develop good questioning techniques to understand real needs
  • The benefits of a positive customer care attitude to staff, management and the organisation
  • Customer care and the complaints procedure
  • Responding to verbal complaints

Who is Customer Care Course for?

This Customer Service Skills course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes all employees who deal directly with customers face-to-face, over the telephone or by e-mail. Examples of professions who may find this course useful include, but are not limited to:

  • Receptionists and front-of-house staff
  • Call centre workers
  • Online support staff
  • Front-line sales and customer service staff
  • Trade and self-employed workers (builders, plumbers, cleaners etc)

How long does the course last?

The course is a ½ day course.

How is the course assessed?

Multiple choice exam at the end.

How long is the certificate valid for?

1 year. Refresher training for this course is available.

Can't see the date you need or interested in multiple booking discounts?

Choose from any of the course dates below to book your course.

LocationDatesTimePriceStatus
Birmingham Office14th Sep
8:30am - 12:30pm
£75
15 places available!
Coventry Office14th Sep
8:30am - 12:30pm
£75
15 places available!
Manchester Office14th Sep
8:30am - 12:30pm
£75
15 places available!
Bristol Office - Citibase14th Sep
8:30am - 12:30pm
£75
15 places available!
Wolverhampton Office14th Sep
8:30am - 12:30pm
£75
15 places available!
Nottingham Office14th Sep
8:30am - 12:30pm
£75
15 places available!
Birmingham Office19th Oct
8:30am - 12:30pm
£75
15 places available!
Coventry Office19th Oct
8:30am - 12:30pm
£75
15 places available!
Manchester Office19th Oct
8:30am - 12:30pm
£75
15 places available!
Bristol Office - Citibase19th Oct
8:30am - 12:30pm
£75
15 places available!
Wolverhampton Office19th Oct
8:30am - 12:30pm
£75
15 places available!
Nottingham Office19th Oct
8:30am - 12:30pm
£75
15 places available!
Birmingham Office16th Nov
8:30am - 12:30pm
£75
15 places available!
Coventry Office16th Nov
8:30am - 12:30pm
£75
15 places available!
Manchester Office16th Nov
8:30am - 12:30pm
£75
15 places available!
Bristol Office - Citibase16th Nov
8:30am - 12:30pm
£75
15 places available!
Wolverhampton Office16th Nov
8:30am - 12:30pm
£75
15 places available!
Nottingham Office16th Nov
8:30am - 12:30pm
£75
15 places available!
Birmingham Office14th Dec
8:30am - 12:30pm
£75
15 places available!
Coventry Office14th Dec
8:30am - 12:30pm
£75
15 places available!
Manchester Office14th Dec
8:30am - 12:30pm
£75
15 places available!
Bristol Office - Citibase14th Dec
8:30am - 12:30pm
£75
15 places available!
Wolverhampton Office14th Dec
8:30am - 12:30pm
£75
15 places available!
Nottingham Office14th Dec
8:30am - 12:30pm
£75
15 places available!
Birmingham Office18th Jan
8:30am - 12:30pm
£75
15 places available!
Coventry Office18th Jan
8:30am - 12:30pm
£75
15 places available!
Manchester Office18th Jan
8:30am - 12:30pm
£75
15 places available!
Bristol Office - Citibase18th Jan
8:30am - 12:30pm
£75
15 places available!
Wolverhampton Office18th Jan
8:30am - 12:30pm
£75
15 places available!
Nottingham Office18th Jan
8:30am - 12:30pm
£75
15 places available!

Call to discuss course dates to suit your calendar.

Why choose Le Breton Training?

  • We guarantee to match beat any price offered by our competitors!
  • We guarantee to help you pass with free one to one coaching and free retests if needed to get the certification you need.
  • Recognised qualifications and certification that we guarantee to request the same day you pass.
  • We can deliver training at your own premises.
  • We offer discounts for multiple bookings.

If you are unsure of which course you need or you just want some advice then please call any of our training centres and speak to one of our training consultants.

  • Birmingham 1
  • Birmingham 2
  • Manchester
  • Coventry
  • Wolverhampton
  • Bristol
  • Nottingham

Le Breton Recruitment & Training

213 Aston Rd
Aston
Birmingham, West Midlands B6 4LH
United Kingdom (UK)
Phone: 01213335436
Fax: 0121 359 5136
Email: info@lebreton.co.uk

Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed