Online Customer Service Course - Le Breton Recruitment & Training

Online Customer Service Course

Discounts Available For Multiple Booking

1 Course = £23.95 pp (book online)

3+ Courses = £19.95 pp (call us)

5+ Courses = £14.95 pp (call us)

Free Trial - Enjoy the first module of each course on us!

From £14.95 to £23.95 pp

Call 0121 333 5436

Online Customer Service Course - Approved by CPD

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business?

What are the benefits of delivering great customer service?

Online Customer Service Course - Approved by CPD

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service,communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Modules:

  1. About the Course
  2. What is Customer Service
  3. The Goals of Great Customer Service
  4. Discovering and Understanding Customer Needs
  5. Delivering Maximum Levels of Customer Service
  6. Making Customers Feel Great From the Start
  7. Communication Skills
  8. Non-verbal Communication and Body Language
  9. Dealing with Customer Complaints
  • Highly competitive rates. Best prices guaranteed!
  • Our online courses are interactive and engaging!
  • Free trial on all courses, try before you buy!
  • We offer discounts for multiple booking!

Discounts Available For Multiple Booking

1 Course = £23.95 pp (book online)

3+ Courses = £19.95 pp (call us)

5+ Courses = £14.95 pp (call us)

Free Trial - Enjoy the first module of each course on us!

From £14.95 to £23.95 pp

Call 0121 333 5436

Our IFE, IATP, ROSPA, IIRSM and CPD approved courses are owned by VideoTile Learning Ltd and are distributed under licence.